Careem is our go-to app for ridesharing in Dubai and the Middle East.

If you’re new (or old) to Careem, make sure to read the 3 must-do things on Careem. If you haven’t yet signed up for Careem, here’s my referral link to sign up and get AED 20 credit. #BeCareem (Note: You have to be a new user signing up using this link to create your account to receive the credit)

Careem always gave the riders the option to rate its Captains (drivers). And it works pretty well. You can see your Captain’s ratings at all times. But, when the ride ended, the Captain also had the option to rate you as the rider. The only difference was that you couldn’t see your own rating on the Careem App. (Uber launched user ratings on its app in April 2017)

In November 2018, Careem launched user ratings in the app for most users on iPhone and Android. The rating is the same scale based on 1-5. The Captains rate you after every ride, and you can see how your rating changes in your app. In my experience, I’ve seen this rating change on a day-to-day basis.

I’ve seen the user ratings show up for almost every iPhone and Android Careem user. But there are a few users that still don’t see it yet on their Careem app.

I’m a heavy Careem user using Careem 2-3 times a day. My rating started out at 4.85/5. It went down at one time to 4.75, and then came back up to 4.91.

From the screenshot, you can also see the newly launched Careem’s own loyalty program – Careem Rewards (also launched in November 2018). I analyzed Careem Rewards in detail in my other post.

It will be interesting to see how Careem handles riders with low ratings. What defines as a low rating? Will a rider with a low rating be given a warning, or temporary suspension or permanently taken off the app? We will be following Careem’s policy closely, and post an update here soon.

Here’s a few tips to be a good rider to keep up your Careem and Uber rider ratings and make drivers like you more than ever before.

I’ve seen the user ratings show up for almost every iPhone and Android Careem user. But there are a few users that still don’t see it yet on their Careem app.

Are you one of those users who are able to see your Careem User Rating in your Careem app? What is it? Let us know in the comments.

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