The Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl is a really nice 5-star Hyatt Hotel in Abu Dhabi (UAE). It officially opened on 1st June 2018. Here’s a detailed review of the hotel by The Luxe Diary.
Related: Entire list of Hyatt Hotels redeemable on points in the UAE
Grand Hyatt Abu Dhabi showing Not Available
In the past few days, I was looking for availability in Abu Dhabi, when the Grand Hyatt Abu Dhabi Hotel was showing “Hotel Not Available” for any date in the future.
I did reach out to Hyatt customer service as well as the hotel directly.
Hyatt Customer Service
I first reached out to Hyatt Customer Service, and they said they’ll contact the hotel and reach out to me via email.
I received an email from Hyatt a few days later asking me to call the hotel directly.
Grand Hyatt Abu Dhabi Reservations Team
So, I called the hotel directly, and asked the reception, and mentioned that I am unable to make bookings on the website or the mobile app. They said they have temporarily stopped accepting new reservations from 10th March 2019. I assumed that they stopped accepting reservations online.
I asked to be transferred to Reservations, and the Reservations Team mentioned that they are not accepting any new bookings, even on the phone.
They did not mention the reason why, nor did they mention when they could reopen the hotel for new reservations.
Summary
The reason is still unknown, and it’s hard to say if the hotel is undergoing renovation or changing brands, since it’s brand new and only less than a year old. Or is it just an IT issue with the reservation system?
This hotel is a World of Hyatt Category 4 hotel, and it makes it a great redemption for the Cat 1-4 Free Night Certificate. Bummer, that this hotel isn’t accepting reservations at the moment. We hope to be able to make bookings soon at this hotel. If you would like to stay in Abu Dhabi, there are 2 other nice Hyatt Hotels – Park Hyatt Abu Dhabi (Cat 6) and Andaz Capital Gate (Cat 2).
Edit:
- Point Me To The Plane has an explanation to this mystery.
- Gulf Business reported on 28th March about a possible closure.
Have you stayed at the Grand Hyatt Abu Dhabi? Let us know your reviews in the comments.
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I spoke with them too and they won’t confirm why they’re not accepting reservations. It’s really odd.
It is really odd. I guess we just have to wait and watch.